I recently experienced the proverbial straw that broke the camel's back with APlus.net, who was providing hosting for servers for one of my clients. During the account cancellation, they asked me why I was cancelling my account and I thought it would be a shame to waste a great "bitch session".

Last week Aplus experienced network issues that caused both dedicated servers we lease from you to become unavailable. When your network came back online, our main web server began logging DCOM errors in the event log. Your support staff tried to resolve the issue, but finally decided that the server needed to have a clean OS image installed. The email was sent Friday evening requesting my approval to perform the rebuild, and I answered Saturday morning. The OS image was completed Monday morning, costing our group another two days of unnecessary down time. On Monday I began to reinstall our application. It should have only taken me a couple of hours to reinstall, but I experienced some IIS issue that kept throwing "Service Unavailable" errors when I tried to install a stable ASP.Net application under IIS. I wasted nearly the whole day trying to troubleshoot that issue. I sent an email to support again, telling them that I had an issue with IIS throwing "Service Unavailable" errors and their response hours later was for me to describe the problem in detail. At that point, I decided that after a fresh OS image if the server did not work, there was little hope for it. Meanwhile, I formed another strategy to move all our operations to the other dedicated server and cancel the one with the IIS error. On the other server I found the same DCOM errors in its event log. This server would have to be rebuilt, too. I have a dedicated server with Serverbeach, and in utter frustration, I uploaded all my application files to that server just to make sure I wasn't missing something obvious in the installation of the application I wrote that has been running without modification for years on 4 different servers. Within minutes of having all the necessary files in place on the Serverbeach dedicated server, I had the application running. This absolutely confirms that due to some error on YOUR part, I had wasted my whole Monday troubleshooting an error I should never have had to deal with. You have caused me to waste a great deal of time. I don't have any more time to waste. I set up our application yesterday with another hosting company.